Monday, April 11, 2011

Channel Re-ordering & Favorite Channels Instructions How to do Skycable Philippines Digibox Digital box cable

Channel Re-ordering

You can move-up or move-down channels just the way you want to with the Digibox. Again, this is my second favorite feature since I could prioritize my favorite channels first when channel surfing.

This rearranges all channels list. Click Menu button on remote (#4), then Manage channel then edit channel and password is 0000. (instructions in Skycable digibox manual page 11 item 5.1) Use arrow keys to select channel and then red button to mark and then arrow keys to go to location you wish to move it to and press red button again to paste it there, Repeat these steps until you have reordered all channels in the order of main useage. When finished, push exit key on remote (#14) and then press ok to finish re-ordering. You can press cancel as well if you don't want to finish the re-ordering and it will not be done. You can also use this manage channel to lock channels so your children or others can not view.

Favorite Channels
Marking a certain channel as your favorite is certainly my favorite feature of this new digibox of Skycable. You could not reorder lists in the old Skycable box. The new Digibo  gives channel surfing a whole new meaning. You can put all the channels you regularly watch in this list using your remote and then you can only can surf through these channels only rather than the complete cable list of channels.

Although the Skycable digibox is fairly clear on how to do it, on page 12, 5.2 article, you basically push the favorite button on the remote #16 (see manual page 5-6) then use the arrow keys on the left column all channels until you get to the channel you wish to add, when it is highlighted, press OK in center of remote. Continue doing this until all your channels are added you want. Then use the arrow key to go to the right column favorites and highlight the channel you want to reorder, putting your best favorites first and others later by highlighting channel you want to move and then click the red button to make the channel you want to move. Use the direction keys to go to the location you want to move it in the list and press the red key again to paste it there in the lineup. Do this until you have got all your favorites in the order you desire.

When finished, press the Exit key (#14) and your done. Then to browse your favorite channels, click the OK key in the center and at the top use the direction arrows to change from all to favorites and then use your down arrow to go to one of the favorites and click it to go to that channel (important to press the channel to switch it complete). You should now be in favorites with a heart symbol and you can scan up and down to view all your favorites. If you want to go back to all click OK again and use up arrow to go to all and favorites and right left to change and click a channel in all to go to all and then continue browsing,

Sunday, April 10, 2011

SkyCable Philippines offers PVR service

Also known as a digital video recorder (DVR), the PVR is a device that records TV onto a hard drive in digital format. Unlike video and DVD recorders, there is no need for tapes or disks. PVRs give you the ability to pause live TV, instantly replay scenes just watched while continuing to record. It is similar to TiVO, the world’s first digital video recorder which has a very large following in the US.  Click the link to read more about SkyCable Philippines PVR recorder

SkyCable Philippines redefines local TV viewing with Digibox

The Digibox, which is actually a digital set-top box, gives subscribers more flexibility, compared with the analog days when they only have a choice of two packages, Gold and Silver, cable retention marketing head Malou Esparago explained. Now, subscribers on the Gold package (analog era) can retain their package, get more free channels with the Digibox, and add/pay for additional channels, or they can convert to the basic package, and then choose from a line-up of channels and pay only for those that they actually want. click this link to read the whole article 

Related articles to read click the link below

Saturday, January 30, 2010

Where can I pay my skycable bills? Skycable payment center locations

Payment Centers

Payment Centers

Please choose how you want to pay your SKYCable Bills
SKYCable Offices
Metro Manila Payment
Credit Card Auto Debit
Phone Banking
For Provincial see the listing of provincial offices in an early posting. Note if you pay by ATM online you can pay anywhere in the Nation without going to skycable offices. Please note that SM payment center is also acceptable probably nationwide so try it at your local SM payment center,

Thank you for subscribing to SKYCable!  You may pay your SKYCable bills in the following offices:
Pasig Office
33rd Floor, Tektite East Tower,
Exchange Road, Pasig City

San Juan Office
409 P. Guevarra corner Ibañez St.
San Juan, Metro Manila

Parañaque Office
JAKA Plaza
Sucat Road corner Don Antonio Avenue
Parañaque City

Manila Office
P.H. Lim cor. Remedios,
Malate, Manila


You may pay your SKYCable bill at any of these payment centers in Metro Manila:
  • Accredited Bayad Centers
  • All SM payment centers
  • Accredited 7-Eleven convenience stores
  • All LBC branches (except in SM Malls)

You may pay your SKYCable bill at any of these major banks:
Banco de Oro
East West Bank
Equitable PCI Bank
GE Money Bank
Planters Development Bank
Union Bank
How to pay your bill:
Paying for your SKYCable Bills is easy!  Here’s how:
For those with Statement of Account
  • Inform the teller that you are paying a SKYCable bill and present your Statement of Account
  • Keep the validated subscriber’s copy portion of your statement to serve as proof of payment
For EPCIBank and those without Statement of Account
  • Properly fill out the Bills Payment Slip and present to the teller
  • Keep the validated slip to serve as proof of payment
To make paying your bills hassle-free, here are some tips to remember:
  1. Statement of Account
    - Always bring your SKYCable Statement of Account when making your payment
  2. Account Name & Account Number
    - Always clearly indicate the subscriber name and account number every time you make a payment
  3. Check Payments
    - Please make check payable to SKYCable Corporation. Indicate the subscriber name and account number at the back of the check
    - Check payments are subject to three (3) working days clearing
    - Second endorsement and post-dated checks are not accepted
For you, we’ve made payment even more convenient.  You may pay your SKYCable bill directly through these Automated Teller Machine (ATM) facilities.  Please enroll your account directly to any of the banks:
BPI Express Teller*

• Insert ATM card into the machine
• Enter PIN
• Select account type
• Press Bills Payment
• Press CABLE TV and select SKYCable
• Enter amount to be paid
• Get the transaction record. This serves as proof of payment

Your SKYCable bill may be automatically charged to your credit card. Simply call our 24/7 customer hotline 631-0000 for a copy of our Credit Card Auto Debit Enrollment Form and further instructions.
Credit card auto-debit facility is available to the following credit cards:
American Express
BPI Express Credit
Metrobank Card
Diners Club
BPI Mastercard
For the following credit cards, please enroll directly through the credit card company:
BDO Credit Card
Unionbank Lumina
Citibank One-Bill
Metrobank Card
You may pay your bill via phone banking:
BPI Expressphone
HSBC Phone Banking Service

To use these facilities, please enroll your account directly to the bank.

Wednesday, December 9, 2009

Globe’s customer service is now online with the new Chat Assist, WHY CAN'T SKYCABLE HAVE IT TOO?

from Manila Times Thursday, 10 December 2009 Globe Telecom, a leading telecommunications company in the Philippines, launches Chat Assist, an online customer service assistance that can be accessed using the Globe website 

( Globe customers can get real-time customer service assistance including inquiries, requests and concerns about Globe’s products and services through the new Chat Assist.


My comment:  SMART, PLDT, SUN, BANYAN, DREAM, GLOBAL, DESTINY, etc are you listening?  Many online businesses have adopted this years ago and I am pleased that finally Globe is showing the way to better customer service rather than holding a phone to your ear for ages and pressing through numerous buttons to get someone to listen to your concern!  GREAT IDEA!!!!!

“Globe Chat Assist expands our ability to provide excellent customer service to our subscribers because we are now able to serve them through more ways than one. So no matter where they are our subscribers can now connect to Globe from anywhere in the world” said Trina Henson, Head of the Customer Engagement Group of Globe.

A Globe Chat Assist Specialist is always ready to serve customers who are online so feedback on inquiries is immediate and concerns are resolved at the soonest possible time.

The launch of the new Chat Assist is in line with Globe’s thrust to put its customer first always and to provide them with superior customer experience. Also, it demonstrates Globe’s commitment to its mission to transform and enrich lives through communications.

The new online customer service is made possible by Fluxion Inc., a provider of interactive technology solutions. 

The next time you are online and need assistance on any Globe service, simply log on to and click on the Globe Chat Assist link. Continue reading here

Tuesday, October 13, 2009

SKY launches broadband internet service in Cebu

CEBU, Philippines – Widely known as a cable connection provider, SKY has expanded its range of services through introducing its SKYBroadband service in order to cater to the increasing number of internet users in the Philippines .

SKYBroadband service promises a distinct broadband service from other existing services with a 1.5Mbps up to 12 Mbps speed package for residential accounts.

The SKYBroadband will be offered in four packages starting with the 1.5 Mbps package that goes for those who have SKYCABLE connections, which they will have a P175 discount. The package is offered at P1, 199 monthly subscription fee. The next package is the 3 Mbps package with a monthly subscription fee of P2,499.

The Plan 6 Mbps offered at P4,999 and the Plan 12 Mbps at P6,999 includes free installation, free modem and a free SkyCable subscription.

Pacio said that they have identified some areas where the SKYBroadband would initially be available in the city like in Banilad, Talamban, Capitol Site, Guadalupe, and in Mandaue city and Consolacion

Telephone contacts for Cebu office are located later in this posting scroll down

Skyvoice international calling from Skycable Philippines

The Philippines premier cable tv provider SkyCable, together with SkyBroadband, recently launched SkyVoice. With SkyVoice, you can call your family and relatives abroad for only Php0.44 to Php0.80.You can call your friends and family anytime in 21 countries such as United Kingdom, United States (except Alaska), Canada, Sweden, Switzerland, France, China, Germany, Hong Kong, Denmark, Mexico (Mexico City only), Israel, Netherlands, Norway, Australia, Portugal, Russia (Moscow and St. Petersburg only), Italy, Singapore, Spain and Taiwan. 

How does it work?
You have to be a SkyBroadband subscriber with a minimum of 1 mbps package to avail of this service. SkyVoice uses the Voice over Internet Protocol (VoIP) network that lets you make international phone calls via your SkyBroadband connection. VoIP calls are lower-priced compared to traditional phone service, because the VoIP network’s equipment and maintenance costs much lower.

When you subscribe, SkyVoice service gives you an Analog Terminal Adaptor (ATA), a device that enables your SkyVoice calls to be routed via VoIP. The ATA is attached to your SkyBroadband connection and to your phone set.

SkyVoice subscription plans are available to suit your needs. For more details, visit the SkyVoice website. SkyCable pares down prices of VoIP package

Also note my skyinternet blog here for contact information

SKY launches broadband internet service in Cebu